Real-time queues, a Service Level KPI that counts recovered callbacks, and a GDPR-safe TV wall — all on your existing 3CX. No Enterprise licence. Nothing installed on your PBX. No setup fee.
3CX gates real-time wallboards behind the Enterprise / AI edition. Sontir reads the same live data through the standard XAPI, so you keep your Pro licence and still get the wall.
Reads your live data over XAPI with nothing installed on the PBX and no root access — so it works even on 3CX-hosted cloud instances, where server-side wallboards can’t.
Live queues, presence and Service Level on 3CX Pro via XAPI — no edition upgrade, no per-PBX Enterprise fee.
Drag widgets onto a grid, stretch them from the corner, pin the ones that must not move — the preview is the very screen your TV will show. Up to ten boards, each scoped to its own queues.
One Docker container on any Linux host that can reach your 3CX — pull, run, paste your 3CX details, pick a queue. Ten minutes, no engineer on site, and we import your last 90 days so the reports are worth reading on day one.
The main KPI: answered + missed calls you recovered by calling back, over calls received. Short abandons (<10s) excluded.
In-queue, talking now, and who's on the line — streamed from 3CX every few seconds. No Enterprise, no polling your PBX to death.
A missed call that you ring back and actually reach counts as served — voicemail hits (≤5s) don't. A Needs to be called tile lists who to ring right now, why (hung up, asked for a callback, auto-dialer failed) and how many times you have tried.
Click any agent: answered, outbound, callbacks, average talk time and idle estimate — by hour, for the day.
Public-display mode shows counts and first names only — never a customer's number. Safe to put on the office screen.
Drop a tile anywhere on a 6-column grid; neighbours make room, a tile that does not fit reshapes itself to the free space, and a pinned tile stays put. Resize from the corner, pick 4, 6 or 8 rows for the screen, and the text on every tile sizes itself to the tile — the biggest that still fits. What you see in the builder is what the TV shows, only bigger.
Ask for what you want — “every missed call we still owe a call back, by agent, last month” — and the report builds itself. The AI writes the specification; every figure is computed by the same engine that draws your wall. The model never produces a number.
Who was Available, on Lunch, in Admin or logged out, minute by minute, with calls laid over it and their rostered shift marked. Answers “where did the morning go” without anyone’s word against anyone else’s.
Upload the shift schedule and occupancy divides by scheduled minutes, not by login sessions people leave running. The wall shows who is actually on shift.
We import the last 90 days from your PBX during setup, so the trends and reports mean something the morning after you sign up — not next month.
When a caller takes 3CX’s callback offer, the PBX files the whole thing as one call and the agent leg looks answered. Read naively, a ten-minute wait becomes “served in ten seconds”. We separate the abandoned queue call from the call-back that followed, so your service level tells the truth.
Sontir is enterprise-grade software, tailored to each deployment. Every contact centre runs different queues, KPIs, callback rules and compliance requirements — so we scope and price each rollout individually rather than forcing you into off-the-shelf tiers. Tell us about your 3CX setup and we’ll put together a quote that fits.
Sontir onboards by invitation. Tell us about your company and we’ll set you up — no card, no installer.
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